This form is to be used by health professionals to submit general Medicare questions. Medicare beneficiaries should contact 1-800-MEDICARE (1-800-633-4227) for assistance.
The form below is not SECURE. To ensure the safety and protection of confidential information, do not record the following on the form provided: Medicare Beneficiary Identifier (MBI), Medicare Number, Social Security Number (SSN), Claim Control Numbers or provider numbers. If you have a question that would contain confidential information or your question requires immediate attention, please contact our Customer Contact Center (JL: 1-877-235-8073 | JH: 1-855-252-8782) or submit your question through the Novitasphere Portal.
Please note, you may not receive an immediate response to your email. All general inquiries are worked within 45 business days. Novitas Solutions responds to inquires in the order they are received.