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Medicare Part [Change]
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Providers in AR, CO, LA, MS, NM, OK, TX, Indian Health & Veteran Affairs
Self Service

Welcome to the Self-Service Center. Here you can find all of our self-service tools; designed to make your job easier. You can also find detailed IVR instructions and system access information.

Self-Service Tools

System Access (Claims & Eligibility)

Claim Issues

Interactive Voice Response (IVR)

Please remember that per CMS regulations, providers are required to use the Interactive Voice Response (IVR) unit for Claim Status, Patient Eligibility, Check/Earning and Remittance inquiries.

Call our toll-free number: 1-855-252-8782.

Our Single Toll Free Telephone Customer Service Units, including provider services, EDI helpdesk, Enrollment and Claims Corrections are available:

  • Monday – Friday 8:00 AM – 4:00 PM CT and MT 

Single Toll Free Service/Interactive Voice Response Unit (IVR)