The appeals process starts with Novitas Solutions at the first level of appeal / redetermination. If the appeals process continues to progress from one level to the next, questions regarding appeal status, other than a redetermination, should be directed to the party that is reviewing the documentation (depending on the level of appeal.)
If you have questions related to the first level of appeal / redetermination requests, please contact our Customer Service Center (1-855-252-8782).
Please use the following address and post office boxes to submit requests for claim redeterminations (first level appeals) to Novitas Solutions.
PO Box XXXX
Mechanicsburg, PA 17055-XXXX
Substitute the XXXX with the appropriate PO Box number and 4-digit zip from the table below:
PO Box Number
4 Digit Zip
Arkansas, Louisiana, Mississippi Part A
Colorado, New Mexico, Texas Part A
Indian Health Services Part A
Oklahoma Part A
Veteran Affairs (VA) Part A
PO Box Number
Arkansas Part B
Colorado, New Mexico, Oklahoma Part B
Indian Health Services Part B
Louisiana Part B
Mississippi Part B
Texas Part B
Veteran Affairs (VA) Part B
We encourage providers to send postal mail to the appropriate PO Box, but if you absolutely necessarily have to send Medicare documents via Priority mail or through a commercial courier (UPS, FedEx) for which a PO Box cannot be used, please use the following street address:
Novitas Solutions, Inc.
Attention: (Department/Function Name)
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050
Please use the following address to submit requests for reconsiderations (second level appeals) to the QIC for Part A or Part B.
C2C Innovative Solutions, Inc.
QIC Part A East Appeals
P.O. Box 45305
Jacksonville, FL 32232-5305
C2C Innovative Solutions Inc.
QIC Part B South
P.O. Box 45300
Jacksonville, FL 32232-5300
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