Electronic Remittance Advice (ERA) files can be retrieved using one of three methods: Novitasphere (our free internet portal), Secure File Transfer Protocol (SFTP), or Hypertext Transfer Protocol Secure (HTTPS) Council for Affordable Quality Healthcare, Inc. (CAQH) Committee on Operating Rules for Information Exchange (CORE)-compliant connection for Electronic Data Interchange (EDI). More information on retrieving the ERA, including screenshots, is available in the ERA Training Modules.
After enrolling in Novitasphere, connect to Novitasphere to retrieve your ERA by completing the following steps.
More information about Novitasphere, including the User Manual and enrollment information, can be found on the Novitasphere Center. (JH) (JL)
SFTP is a secure data connection that you establish with an approved Network Service Vendor (NSV).
Once you are connected through your SFTP software, you will access the "Current" directory, which will include all reports that are not downloaded or are newly created. The "Download" directory houses all of the past reports that were downloaded. Downloaded reports should be saved in a folder that is easy to access. ERA files will begin with "835" in the Name field.
Note: Do not delete files out of the "Downloaded" directory, as this will delete them permanently and they will no longer be retrievable.
For more information on connecting and use of your SFTP software, contact your Network Service Vendor directly.
HTTPS CAQH CORE-compliant connection for EDI is a secure connection for sending the Claim Status Request Transaction (276) and receiving the Claim Status Response (277) and/or ERA (835). Submitters are required to purchase an X.509 Client Certificate and submit it to Novitas Solutions prior to use. More information on using this method is available in the HTTPS CAQH CORE-Compliant Connectivity Guide.
Electronic submitters can download remittances from Novitas Solutions for up to 60 days from the date they are posted to the submitter’s mailbox. If an electronic submitter has problems downloading the remittance, the EDI Helpdesk can reset the report for them as many times as needed during that 60 day period. Any remittance missing or inaccurate after 60 days will require a paper copy to be mailed to the provider’s office. If problems continue with the downloading of remittances, electronic submitters should work with Novitas Solutions and/or their software vendor to correct the problem. Paper copies should not be routinely requested.
To request a paper copy after 60 days, Part B electronic submitters may use one of the following two methods:
Part A electronic submitters may request a remittance that is older than 60 days by contacting a Customer Service representative at 1-855-252-8782 for JH or 1-877-235-8073 for JL. A paper remittance will be mailed to the provider’s office.