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Medicare Part [Change]
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Providers in AR, CO, LA, MS, NM, OK, TX, Indian Health & Veteran Affairs

Contact Us by Telephone - Phone Numbers

Jurisdiction H (JH) includes Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma, Texas, Indian Health and Tribal facilities as well as Veterans Affairs.

 A/B

Department / Specialty Area 

JH Telephone Numbers 

Fax Number 

AB

Provider Inquiries (1)

1-855-252-8782 

 1-877-439-5479

AB

Provider IVR (Interactive Voice Response) 
(Claims and Eligibility Information) (2)

1-855-252-8782
Options 1, 2 or 5 

 

AB

EDI Helpdesk (1)

1-855-252-8782
Option 3 

1-877-439-5479 

AB

Novitasphere Helpdesk

1-855-880-8424

 

AB

Provider Enrollment (1)

1-855-252-8782
Option 4 

 1-877-439-5479

AB

Teletypewriter (TTY) (3)

1- 855-498-2447

 

B

Automated Claim Corrections (4)

1-855-252-8782
Option 1, then Option 2 

 

B

Submitting Documentation Prior to EMC Claims via Fax (5)

 

1-877-439-5479 

Don't see it? View telephone numbers for other agencies and links to other web sites.

1. Our Single Toll Free Telephone Customer Service Units, including provider services, EDI helpdesk, Enrollment and Claims Corrections are available:
JH: Monday – Friday 8:00 AM – 4:00 PM CT and MT
2. Our Interactive Voice Response (IVR) system enables you to receive information without representative intervention. The IVR provides quick and accurate responses to routine inquiries.  IVR Hours of Availability: [Part A] [Part B]
3. TTY stands for text telephone. It is also referred to as a TDD or telecommunication device for the deaf. A TTY is a special device that allows individuals to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
4. Our unlimited Automated Claim Corrections via the IVR provides an opportunity to have your Medicare claims reviewed over the telephone. This is a faster and more efficient process for you, rather than submitting your request in writing.
5. This fax to image technology will allow you to fax medical documentation for Part B electronic claims (i.e. 835 professional transactions) to Novitas Solutions. This fax number is available 24 hours a day seven days a week.

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Last modified:  10/18/2017