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Medicare Part [Change]
CMS Link
CMS Link
Providers in AR, CO, LA, MS, NM, OK, TX, Indian Health & Veteran Affairs

Interactive Voice Response (IVR) Hours of Operation

Eligibility and General Information are available 24 X 7

The eligibility option accesses the Centers for Medicare and Medicaid Services (CMS) HIPAA Eligibility Transaction System (HETS). CMS posts any HETS system outages on their HETS Spotlight webpage as well as the current HETS system status.

Jurisdiction H (JH): 1-855-252-8782

The Part A Full IVR Options are available as follows:

JH Regions

Monday – Friday, CT

Saturday, CT

Arkansas

6:00 am – 7:00 pm

6:00 am – 3:00 pm

Colorado

6:00 am – 8:00 pm

6:00 am – 3:00 pm

Louisiana

6:00 am – 7:00 pm

6:00 am – 3:00 pm

Mississippi

6:00 am – 7:00 pm

6:00 am – 3:00 pm

New Mexico

6:00 am – 8:00 pm

6:00 am – 3:00 pm

Oklahoma

6:00 am – 8:00 pm

6:00 am – 3:00 pm

Texas

6:00 am – 8:00 pm

6:00 am – 3:00 pm

WPS Tulsanet

5:00 am – 8:00 pm

5:00 am – 3:00 pm


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Last modified:  11/21/2016