This form is to be used by health professionals to submit general Medicare questions. Medicare beneficiaries should contact 1-800-MEDICARE (1-800-633-4227) for assistance.
All general inquiries are responded to within 45 business days of receipt. Novitas Solutions responds to inquires in the order they are received. If you have a question that contains personal health information or personal identifying information or your question requires immediate attention, please contact our Customer Contact Center (JL: 1-877-235-8073 | JH: 1-855-252-8782) or submit your question through the Novitasphere Portal.
The form below is not SECURE. To ensure the safety and protection of sensitive information, do not record the following on the form provided: Medicare Beneficiary Identifier (MBI), Medicare Number, Social Security Number (SSN), Claim Control Numbers or provider numbers.