The IVR requires you to speak or enter your patient's name during the eligibility and claim status authentication process. This IVR name and number conversion tool was created to assist those provider offices that wish to key the beneficiary's name rather than speak it.

Using the tool:

• Type the beneficiary's name
• Press the convert button
• The name will be converted to the number that is required by the IVR

Last Name Plus First Initial (ex. John Smith = SMITHJ):

  

Enter this number into the IVR when prompted to say or enter the beneficiary’s name:

 

      

Please reference the IVR User Guides in the Self-Service Tools area for more detailed information.

Helpful Hint: Print this page and place it in your patient's record to reference the next time you call the IVR.

Please note: You now are required to only key the first 6 letters of the last name plus first initial when entering the patient's name into the IVR. The calculator below will automatically shorten the name for you if necessary.