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FAQs

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DMEPOS Frequently Asked Questions (FAQ) Index

DMEPOS Frequently Asked Questions

1. Are all DMEPOS suppliers required to be accredited?

2. Are DMEPOS Suppliers required to deliver to the beneficiary?

3. Are suppliers required to have beneficiaries sign a document stating they have received warranty information. Will site inspectors look for this signature?

4. As a manufacturer am I able to enroll as a DMEPOS supplier and bill the Medicare program?

5. As a supplier, am I required to document all communications with beneficiaries?

6. Can Chiropractors Enroll as DMEPOS Suppliers?

7. Can I make an appointment for my site visit?

8. Can I operate a durable Medicare equipment company from my home?

9. Do I have to submit an authorization agreement for electronic funds transfer (CMS 588) to Novitas Solutions (NPEAST DMEPOS)?

10. Do the revised payment rules for capped rental items preclude suppliers from complying with supplier standard 5?

11. How are suppliers chosen to revalidate?

12. How can I avoid unnecessary development requests and increased processing times?

13. How can I be sure the individual present to conduct the site visit is authorized to do so?

14. How can I get my billing privileges reactivated?

15. How can I withdraw an application?

16. How do I become accredited?

17. How do I check the status of a submitted application?

18. How do I receive an official DMEPOS enrollment status letter?

19. How do I send in a change of information?

20. How does an Indian Health Service (IHS) DMEPOS supplier enroll with Novitas Solutions-NPEAST DMEPOS to obtain billing privileges?

21. How long will it take to process my application?

22. How many attempts are made to complete a site visit?

23. How should a supplier notify Novitas Solutions (NPEAST DMEPOS) of their accreditation status?

24. How will I be contacted during the processing of my application?

25. I am pharmacy supplying mostly drugs and pharmaceuticals along with a small amount of other medical equipment. Am I still required to be accredited?

26. I recently purchased a DMEPOS company that was already accredited. With the change of ownership, is my business still accredited?

27. If my application is denied, when may I reapply to the program?

28. In what section of the 855S application should I record my address?

29. Is my insurance binder sufficient proof of insurance coverage?

30. Is professional liability insurance and malpractice coverage the same thing?

31. May a supplier hire a contractor or company to make calls regarding Special Payment Rules for Supplier Standard 11?

32. May I share space with an existing supplier?

33. Must all physical locations be enrolled individually?

34. Must my company have a respiratory therapist on staff if it sells oxygen?

35. Once received, how long do I have to complete the revalidation information?

36. Should my insurance paperwork show the location(s) being insured?

37. Standard 12 - May I contract delivery and instruction services out to someone else?

38. Surety bond FAQs

39. What are the qualifications to obtain and retain Medicare DMEPOS billing privileges?

40. What are the qualifications to provide diabetic footwear?

41. What are the responsibilities of gaseous or liquid oxygen suppliers to continue furnishing products to beneficiaries?

42. What attachments should be submitted for application processing?

43. What documentation is considered acceptable regarding the verification of my NPI?

44. What documentation should be submitted with the revalidation?

45. What does the inspector look for with regard to inventory?

46. What impact if any does a chiropractor partnering with a physician MD.DO group have on DMEPOS enrollment exemptions?

47. What individuals may sign the certification statement found in PECOS or section 15 of the CMS 855S?

48. What information and education resources are available to suppliers from CMS?

49. What information is needed to file changes of ownership?

50. What information must be included on the insurance documentation?

51. What IRS documents are acceptable?

52. What is accreditation and why is CMS requiring it for DMEPOS suppliers?

53. What is considered an acceptable contract with regard to purchasing inventory?

54. What is considered permanent visible signage in regard to Supplier Standard 7?

55. What is the definition of a managing employee?

56. What is the difference between supplier standards and quality standards?

57. What is the difference between the authorized official and the delegated official?

58. When are my billing privileges effective?

59. When is a supplier required to send in a change of information?

60. When will an inspector visit my facility?

61. Who is required to be included in the ownership interest and/or managing control information (Individuals) section?

62. Whom should I contact with Medicare questions?

63. Will site visits be conducted with regard to accreditation as part of the enrollment process?

64. What are the requirements to change the Medicare participation status during open enrollment?

Last modified: 01/07/2026

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Supplier Standards