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Contact us by telephone Contact us by fax Contact us by mail Freedom of Information Act (FOIA) request Novitas Solutions holds the Provider Enrollment & Oversight (PEO) Indefinite-Delivery, Indefinite-Quantity (IDIQ) National Provider Enrollment East Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (NPEAST DMEPOS) contract which spans Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, District of Columbia, Puerto Rico and US Virgin Islands. Our toll-free customer service number that connects to our interactive voice response unit (IVR) or a live agent, when needed. Live agents are available from 9 a.m. to 5 p.m. ET. NPEAST DMEPOS helpdesk: 866-520-5193
Description |
Press |
Status of your application, revalidation, reactivation, or change of information |
1 |
Obtain a CMS-855S form |
2 |
Mailing address for NPEAST DMEPOS |
3 |
General information |
4 | The Provider Enrollment Help Line should not be used for checking the status of an application. For status, please utilize the IVR or visit the Provider Enrollment Status Inquiry Tool. You can also directly contact the credentialing specialist, as was referenced on your development letter. Please remember, we can only release enrollment information to the individual physician or practitioner, or the authorized or delegated official of the group or organization. We may release enrollment information to the contact person but only during the application processing. Novitas Solutions observes most federal holidays, as well as select additional corporate holidays. Please refer to the chart below for important answers to common questions.
Holiday |
Date observed |
Novitas customer service closed? |
Federal offices closed? |
IVR available? |
New Year's Day |
Monday, January 1, 2024 |
Yes |
Yes |
Yes |
Martin Luther King, Jr. Day |
Monday, January 15, 2024 |
Yes |
Yes |
Yes |
Presidents day |
Monday, February 19, 2024 |
No |
Yes |
Yes |
Spring holiday |
Friday, March 29, 2024 |
Yes |
No |
Yes |
Memorial day |
Monday, May 27, 2024 |
Yes |
Yes |
Yes |
Juneteenth |
Wednesday, June 19, 2024 |
Yes |
No |
Yes |
Independence day |
Thursday, July 4, 2024 |
Yes |
Yes |
Yes |
Labor day |
Monday, September 2, 2024 |
Yes |
Yes |
Yes |
Columbus day |
Monday, October 14, 2024 |
No |
Yes |
Yes |
Veterans day |
Monday, November 11, 2024 |
No |
Yes |
Yes |
Thanksgiving day |
Thursday, November 28, 2024 |
Yes |
Yes |
Yes |
Day after Thanksgiving |
Friday, November 29, 2024 |
Yes |
No |
Yes |
Christmas Eve |
Tuesday, December 24, 2024 |
Yes |
No |
Yes |
Christmas Day |
Wednesday, December 25, 2024 |
Yes |
Yes |
Yes | If you choose to fax Novitas information when replying to development requests, please fax information to the number listed below: Fax number: 888-213-2710 If you decide to mail the application, you will need to mail the completed, signed form and all supporting documentation to Novitas Solutions-NPEAST DMEPOS. Mailing addresses can be found below: PO Box Novitas Solutions, Inc. PO Box 3704 Mechanicsburg, PA 17055-1863 Priority mail Novitas Solutions, Inc. Attention: NPEAST DMEPOS 2020 Technology Parkway, Suite 100 Mechanicsburg, PA 17050-9411 For information on submitting FOIA requests, please click here.
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