Novitas Inquiry Guide for JH Providers

General Medicare Provider Inquiries

Questions related to Medicare billing, processing or payments.

Claim status, eligibility and financial related questions will be serviced through the Interactive Voice Response Unit (IVR).

1-855-252-8782

Select appropriate option from main menu to use the IVR or speak with a Customer Service Representative.

TTY Service: 711

Customer Service Center

FISS/DDE Password Resets

Try resetting your Direct Data Entry (DDE) ID using the PF5 key prior to calling to speaking with a customer service representative.

1-855-252-8782

Select option 5 from the main menu for All Other Questions.

DDE Password Reset Instructions

Provider Enrollment

Questions involving Medicare Part A/B enrollment forms, status of your forms, revalidation efforts, etc.

1-855-252-8782

Select option 4 from the main menu for Provider Enrollment.

Enrollment Center

Electronic Billing (EDI)

Questions regarding electronic submissions, interpretation of electronic reports, connectivity, and EDI software.

1-855-252-8782

Select option 3 from the main menu for the Electronic Billing Helpdesk.

EDI Center

SmartXfr, SFTP password resets

Passwords related to electronic billing (EDI) systems.

1-855-252-8782

Select option 3 from the main menu for Electronic Billing Helpdesk and then option 3 for Passwords.

Claims Correction – Part B only

Correction of clerical errors or omissions of data on a processed claim. The claim must be finalized without a rejection message. Claims with message MA130 have rejected and must be resubmitted, they cannot be handled through the claims correction line.

1-855-252-8782

Select option 1 from the main menu for the Claims Related Questions and then option 2 for Claims Correction.

Appeals Center

Cost Reporting and Reimbursement – Part A only

Questions regarding Part A Cost Reports, Credit Balance Reports, and Wage Index/Occupational Mix.

There are specialists assigned to answer various Cost Reporting and Reimbursement questions. Review the list for your specific topic and contact.

Cost Reporting & Reimbursement Contact List

Cost Reporting & Reimbursement Center

Immediate Offset Requests

To request an immediate offset for demanded debt only.

Part A Fax: (412) 802-1836

Part B Fax: (717) 728-8728

Medicare Overpayments Reference Material

Education and Training

Request a teleconference for your facility or a speaker for an association meeting.

Review all upcoming educational events, and online training materials on our Provider Training and Events Center.

Part A/B Education and Speaker Request

Education Center

Additional Contact Information

For Telephone Numbers and postal mailing addresses for Novitas Solutions as well as other agencies access our Contact Information Center.

Contact Information Center