JH B Interactive Voice Response Unit (IVR) Step by Step

To inquire about Indian Health Services or Tribal Organizations

Indian Health

1

Part A or Part B and the main menu option

To inquire about Veterans Affairs

Veterans

2

Part A or Part B and the main menu option

To inquire about hospital or skilled nursing facility services or services pertaining to home health or hospice care

A

3

Select your state and the main menu option

To inquire about Physician services, Ambulatory Surgical, Lab and Chiropractic services.

B

4

Select your state and the main menu option

Arkansas

1

Colorado

2

Louisiana

3

Mississippi

4

New Mexico

5

Oklahoma

6

Texas

7

"Claims"

1

"Eligibility"

Eligibility, Deductible

2

"Electronic Billing"

Reports, File Content, Passwords, Connectivity, EDI Supported Software, All Other EDI Questions

3

"Provider Enrollment"

Forms, Revalidation, All Other Enrollment Questions

4

"Other"

Eligibility, Claim Status, Patient Account, Financials, Pricing, General Information

5

* If you wish to speak with a Customer Service Representative at any point during the call, say "Operator".