Jurisdiction H (JH) includes Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma, Texas, Indian Health Service (IHS)/ Tribal / Urban Indian Facilities as well as Veterans Affairs.
If you are a potential or existing electronic provider, vendor, billing service, or clearinghouse and have an EDI-related question, one of our EDI Analysts will be glad to help you. Call our EDI Services Help Desk for:
Electronic billing and Electronic Remittance Advice (ERA) enrollment instructions
American National Standards Institute (ANSI) Accredited Standards Committee (ASC) X12N claim specifications
Interpretation of the following reports:
X12N 999 Implementation Acknowledgement (Part A/B)
TA1 Interchange Acknowledgement (Part A)
X12N 277CA Claims Acknowledgement (Part A/B)
TRNACK Transaction Acknowledgement
DDE Acknowledgement report (Part B - Portal Users)
Note: Interpretation of the ERA is handled by the Customer Service Department by dialing 1-855-252-8782, choosing the state, and then pressing "1" or saying "claims."
Resetting the above reports as well as the ERA within 60 days of receipt.
Password resets
Status of electronic claim submissions
PC-ACE billing software support
Medicare Remit Easy Print (MREP) software support
PC-Print software support
FISS password resets (Part A only)
The JH EDI Help Desk can be contacted by dialing 1-855-252-8782, say "Electronic Billing" or press Option 3 after initial message and contract selections.
Day |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
JH Help Desk Hours
(Central and Mountain Time) |
8:00 AM - 4:00 PM |
8:00 AM - 4:00 PM |
8:00 AM - 4:00 PM |
8:00 AM - 4:00 PM |
8:00 AM - 4:00 PM |
Click here for information on training and holiday closures.
Click here for information on submitting a question through email to EDI.
Novitasphere access issues
Portal enrollment questions
Password Resets
Novitasphere navigation questions
Questions on identity proofing or Multi-Factor Authentication (MFA)
The Novitasphere Portal Help desk can be contacted Monday through Friday from 8:00AM-4:00PM Central Time (CT).
Error messages in software billing program
Question on reports generated by software program (pre or post billing reports)
Questions on the use of the software
At the time of your call please have your billing provider PTAN, NPI, and last five digits of the tax ID available, in order for EDI to efficiently assist with your inquiry.
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