After your EDI Portal Enrollment form (8292P) or Third Party Novitasphere Portal Enrollment form (8291P) has been processed and approved, you must proceed to register in the Identity Management (IDM) system. This registration process is required in order to access the Novitasphere Portal.
You must be running Internet Explorer Version 7 or higher, Google Chrome 1.0 or higher, Apple Safari 3.1.2 or higher, or Mozilla Firefox 126.96.36.199 or higher on the computer that is being used for access.
All customers will follow this initial step for creating a User ID in IDM, and each user should only create one user ID. However, the Office Approver must complete all registration steps to create the organization first before the Office Back-Up Approver or any End User can be registered.
The Centers for Medicare and Medicaid Services (CMS) restricts work that is performed outside of the United States. System functions include the transmission of electronic claims, receipt of electronic remittance advice, or the access to any system for beneficiary and/or eligibility information. Any request for access to Novitasphere by an overseas party will be immediately denied by Novitas Solutions, Inc. Additionally, users who are identified as accessing the system via an IP address outside of the United States will have their Novitasphere access removed.
All users are required to enroll for their own unique User ID in IDM. Sharing of User IDs is prohibited. Users who share their ID will be suspended from using Novitasphere for two weeks.
For the Office Approver, the user's first and last name must be exactly the same as the office approver name shown on your portal enrollment response email/letter. For the Office Back-Up Approver, the user's first and last name must be exactly the same as the office back-up approver name completed on the enrollment form.
2. Click New User Registration.
3. Complete the "Personal Information" section. All fields are required unless marked "Optional."
Please note, shared/group email addresses are not recommended.
4. Read the "Terms and Condition” and select the box for "I agree to the terms and conditions." The terms and conditions must be accepted to complete the IDM registration. Click Next.
5. Complete the “Contact Information” section. All fields are required unless marked "Optional." Complete only the required fields and click Next.
Please note, you must furnish your valid home address in the “Home Address” information.
6. On the “Create User ID, Password & Security” screen, enter the User ID, password, and security question and answer of your choice. Click Submit.
Your User ID belongs only to you, and will remain yours even if you begin working for a new employer. If you have an existing User ID, and need to change access to a different organization, do not
create a new User ID. Follow the steps outlined on the Updates to IDM
page for deleting organizations or roles, and adding additional roles.
User IDs can be 6-74 alphanumeric characters, must contain at least 1 letter, and may contain dashes (-), and underscores (_). User IDs may also contain the "at" symbol (@) when in the format of an email address, and periods (.) when followed by alphanumeric characters. User IDs cannot contain your SSN, any 9 consecutive numbers, or any special characters that would not typically be found in an email address (such as /, (, ), etc.).
Passwords must be 8-20 characters, must contain at least 1 letter and 1 number, must contain at least 1 upper case and 1 lower case letter. Users are encouraged to use a special character, although not required. Passwords must be different from the previous 24 passwords used, cannot contain the User ID, or any of the following special characters: ? < > ( ) ‘ “ / \ &. Passwords cannot contain any 4 digits that could represent a year (1900-2100). Please note not all requirements will be identified in the Help text displayed on the
IDM screen. Passwords must be changed at least once every 60 days, and cannot be changed more than once per day.
Select your Security Question and Answer. Choose one option for the Security question, and type your answer in the box provided.
7. The Registration Confirmation page will display. You will receive an email confirming your registration that will contain your User ID. Keep this email for your records.
8. Click Return.
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