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Providers in AR, CO, LA, MS, NM, OK, TX, Indian Health & Veteran Affairs

Novitasphere Reference Materials

Novitasphere Portal Part A Reference Materials

Novitasphere Feature

Reference Material


Claim Submission and Report Retrieval

ABILITY | PC-ACE - for creating electronic claim files and translating electronic reports

Electronic Reports

Training Modules for electronic reports


Enterprise Identity Management (EIDM) Reference Materials


Reference Material

EIDM Registration

Multi-Factor Authentication (MFA) and Remote Identity Proofing (RIDP)

Novitasphere Manual Proofing Form - complete only if instructed to do so by the Novitasphere Help Desk. After the form has been completed and submitted via UPS or FedEx, the requester must send an email to websiteEDI@novitas-solutions.com and include the following information:
The subject line must include the UPS/ FedEx tracking number
The body of the email should include the requester’s first name, last name, email address, phone number, Provider Transaction Access Number (PTAN), and National Provider Identifier (NPI)
If the manual proofing request is for an End User, include the following as supporting documentation: a statement from the Office Approver or Office Back-Up Approver attesting to the identity of the requester, on company letterhead.

Review Pending End User Requests

Annual Certification

Password Maintenance

Instructions for changing or resetting your password, including password requirements. Also, steps to unlock your EIDM account.
Watch this video if you know your password, but need to change it before it expires.
Novitasphere EIDM Password Resets (Video Tutorial 2:33)
Watch this video if you forgot your password and need help resetting it.


CMS's EIDM Training Videos: Access training videos on the Identity Verification process, registering and using your MFA Device, and requesting EIDM Access. Videos are hosted by YouTube, a 3rd party vendor not affiliated with Novitas Solutions, Inc. In order to view YouTube videos, your company must allow this. If you receive a message that the video is blocked, please contact your network administrator to request an exception. YouTube videos are also accessible via mobile devices, which is an alternate method you may choose to view these.

Novitasphere Educational Events

Review our Educational Events Calendar to register to attend our informative Webinars!

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Last modified:  10/17/2018