Call the Provider Enrollment interactive voice response unit (IVR)

Step 1: Dial JH or JL:

Jurisdiction L (JL) (PA, NJ, MD, DCMA, DE): 1-877-235-8073

Jurisdiction H (JH) (AR, CO, LA, MS, NM, OK, TX, IHS, VA): 1-855-252-8782

Step 2: Select from the following menu

JH:

Initial greeting menu	Say or	Press	Then select
To inquire about Indian Health Services or Tribal Organizations	Indian Health	1	Part A or Part B and the main menu option
To inquire about Veterans Affairs	Veterans	2	Part A or Part B and the main menu option
To inquire about hospital or skilled nursing facility services or services pertaining to home health or hospice care	A	3	Select your state and the main menu option
To inquire about Physician services, Ambulatory Surgical, Lab and Chiropractic services.	B	4	Select your state and the main menu option

JL:

Initial greeting menu	Say or	Press	Then select
To inquire about hospital or skilled nursing facility services or services pertaining to home health or hospice care	A	1	Select your state and the main menu option
To inquire about Physician services, Ambulatory Surgical, Lab and Chiropractic services.	B	2	Select your state and the main menu option

Step 3: Select your state

JH:

Say or	Press
Arkansas	1
Colorado	2
Louisiana	3
Mississippi	4
New Mexico	5
Oklahoma	6
Texas	7

JL: Select your state

Say or	Press
Pennsylvania	1
New Jersey	2
Maryland	3
District of Columbia	4
Delaware	5
Other	6

Step 4: JH or JL - Select Provider Enrollment

Say or	Press
Provider Enrollment	4

Step 5: JH or JL - Select from the following menu

Say or	Press	Description
Forms	1	CMS-855, electronic funds transfer (EFT), PECOS web, other applications
Revalidation	2	Revalidation of your provider transaction access number (PTAN)
Other	3	Everything else

Forms

If you selected the forms option, are you calling about the status of a previously submitted application?

If you answer “Yes”, please enter the document control number (DCN) associated with your application.

The Provider Enrollment Help Line should not be used for checking the status of an application. For status, please visit the Provider Enrollment Status Inquiry Tool. You can also directly contact the credentialing specialist, as was referenced on your acknowledgement or development letter.

Release of enrollment information

We can only release enrollment information to the individual physician or practitioner, the authorized or delegated official of the group or organization, or the contact person.

Person(s) with Medicare

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