Genzeon is a privately held healthcare technology company with operations in the United States, India, Latin America, and the Philippines. Founded in 2009, Genzeon provides domain-led technology services and configurable platforms to healthcare clients, including payers, providers, pharmacy benefit managers, pharmacies, and healthcare organizations. With 13+ years of experience and a team of 500+ professionals, Genzeon has earned a reputation as a healthcare-exclusive partner focused on scalable, secure, and compliant digital transformation.
Genzeon will manage the WISeR Program prior authorization (PA) requests in partnership with Novitas for the CMS WISeR Model for providers rendering select Medicare covered services in the state of New Jersey. The goal of this partnership is to streamline the prior authorization process for select services and enhance the quality of care through evidence-based care paths that support a patient's care journey.
Providers or suppliers in a designated state for the model who choose to submit a prior authorization request for covered services will send all relevant information to support Medicare coverage of the selected services either directly to the WISeR model participants for that state or to their MAC (Novitas), which will then route it to the model participant.
Novitas and Genzeon will begin accepting submissions starting January 5, 2026, for dates of service January 15, 2026, and forward.
Genzeon is offering a dedicated portal to New Jersey providers for PA request submission. Registering for the Genzeon provider portal is the quickest and easiest way to submit and track requests.
The Genzeon Health portal is a separate and distinct platform from Novitasphere.
Fax (484) 200-2155
Mailing address:
Genzeon Corp.
256 Eagleview Blvd., Suite 509
Exton, PA 19341
Website: https://portal.hip.one
WISeR helpdesk email (preferred): wiserhelpdesk@genzeon.com
WISeR helpdesk phone: 484-713-9291
For general questions regarding WISeR Model, please contact the Novitas Prior Authorization Contact Center.
Phone: (855) 340-5975 available Monday - Friday (excluding holidays), 8 a.m. - 6 p.m. ET
Loading...
