The appeals process starts with Novitas Solutions at the first level of appeal / redetermination. If the appeals process continues to progress from one level to the next, questions regarding appeal status, other than a redetermination, should be directed to the party that is reviewing the documentation (depending on the level of appeal.)
If you have questions related to the first level of appeal / redetermination requests, please contact our Customer Service Center (1-877-235-8073).
Please use the following address and post office boxes to submit requests for claim redeterminations (first level appeals) to Novitas Solutions.
Medicare Appeals
Novitas Solutions
PO Box XXXX
Mechanicsburg, PA 17055-XXXX
Substitute the XXXX with the appropriate PO Box number and 4-digit zip from the table below:
Medicare Part A:
State |
PO Box Number |
4 Digit Zip |
Delaware Part A |
3417 |
1853 |
Maryland / District of Columbia Part A |
3385 |
1840 |
New Jersey Part A |
3385 |
1840 |
Pennsylvania Part A |
3385 |
1840 |
Medicare Part B:
State |
PO Box Number |
4 Digit Zip |
Delaware Part B |
3400 |
1845 |
District of Columbia Metro Area Part B |
3399 |
1844 |
Maryland Part B |
3401 |
1846 |
New Jersey Part B |
3031 |
1803 |
Pennsylvania Part B |
3413 |
1852 |
We encourage providers to send postal mail to the appropriate PO Box, but if you absolutely necessarily have to send Medicare documents via Priority mail or through a commercial courier (UPS, FedEx) for which a PO Box cannot be used, please use the following street address:
Novitas Solutions, Inc.
Attention: (Department / Function Name)
2020 Technology Parkway, Suite 100
Mechanicsburg, PA 17050
Please use the following address to submit requests for reconsiderations (second level appeals) to the QIC for Part A or Part B.
Part A:
C2C Innovative Solutions, Inc.
QIC Part A East Appeals
P.O. Box 45305
Jacksonville, FL 32232-5305
Part B:
C2C Innovative Solutions, Inc. (C2C)
QIC Part B North
P.O. Box 45208
Jacksonville, FL 32232-5208
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