Jurisdiction L (JL) includes Pennsylvania, New Jersey, Maryland, Delaware, and the District of Columbia. For Part B services, JL includes the Counties of Arlington and Fairfax in Virginia and the City of Alexandria in Virginia.
A / B |
Department / Specialty area |
JL telephone numbers |
Fax number |
A / B |
Provider inquiries (1) |
877-235-8073 |
877-439-5479 |
A / B |
Provider interactive voice response (IVR) (claims and eligibility information) (2) |
877-235-8073
options 1, 2 or 5 |
|
A / B |
EDI Helpdesk (1) – Please have your PTAN, NPI and Tax ID available when calling. |
877-235-8073
option 3 |
877-439-5479 |
A / B |
Novitasphere Helpdesk – PTAN, NPI and Tax ID available when calling. |
855-880-8424 |
|
A / B |
Provider enrollment (e.g., general enrollment questions, site visit questions, etc.) (1) |
877-235-8073
option 4 |
877-439-5479 |
A / B |
Teletypewriter (TTY) (3) |
877-235-8051 |
|
B |
Automated claim corrections (4) |
877-235-8073
option 1, then option 2 |
|
B |
Submitting documentation prior to EMC claims via fax (5) |
|
877-439-5479 |
A/B |
Prior authorization (repetitive non-emergent ambulance transport) (6) |
855-340-5975 |
877-439-5479 |
Don't see it? View telephone numbers for other agencies and links to other web sites.
If you are a beneficiary or calling on behalf of a beneficiary, please call 1-800-MEDICARE (800-633-4227); TTY: 877-486-2048.
If you need to reach us electronically, please refer to our general inquiry form (Part A) (Part B) or email contact list (Part A) (Part B).
To reach our leadership team, please refer to the Contact Listing for Novitas Solutions Leadership Team.
To reach us via U.S. Mail, please refer to our postal mailing addresses (Part A) (Part B).
1. Our single toll-free telephone customer service units, including provider services, EDI helpdesk and enrollment are available Monday – Friday, 8 a.m. – 4 p.m. ET.
2. Our IVR system enables you to receive information without representative intervention. The IVR provides quick and accurate responses to routine inquiries.
3. TTY stands for text telephone. It is also referred to as a TDD or telecommunication device for the deaf. A TTY is a special device that allows individuals to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
4. Our unlimited automated claim corrections via the IVR provide an opportunity to have your Medicare claims reviewed over the telephone. This is a faster and more efficient process for you, rather than submitting your request in writing.
5. This fax to image technology will allow you to fax medical documentation for Part B electronic claims (i.e., 835 professional transactions) to us. This fax number is available 24 hours a day seven days a week.
6. Our toll free telephone prior authorization unit is available Monday – Friday, 8 a.m. – 4 p.m. ET.
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