Please ensure that you are completing your FISS application accurately and in its entirety to avoid a return. Please refrain from sending duplicate requests, as it results in increased processing time for valid requests. FISS applications are processed within 30-45 business days.
Existing DDE customers who currently use the Health Insurance Query Access (HIQA) will find eligibility information in Novitasphere to be significantly more user friendly. Part A customers may also submit batch claim files through Novitasphere.
Please review our Part A Novitasphere User Manual for more information on how Novitasphere can help you.
The Centers for Medicare & Medicaid Services (CMS) requires annual recertification of every user that has access to FISS using DDE. Click here for more information.
All customers who are requesting access for DDE must be enrolled for electronic billing. If not already enrolled, complete EDI enrollment forms prior to completing the FISS Logon form. Once the EDI enrollment forms are processed, you will receive a letter confirming your enrollment and then will you be able to request your FISS access for DDE.
DDE requires a secure telecommunication connection from your facility to FISS. This connection is received by contracting with one of the Secure DDE Vendors. Contact a vendor prior to completing the DDE Access forms.
Novitas Solutions must supply you with a unique User Identification Number in order to access the FISS/DDE system. Please allow 20 business days before contacting our Customer Contact Center on the status of your form.
If you do not have an existing Logon ID from any Medicare contractor, complete the FISS/HIQA Logon Request Form for All Providers form.
Complete the Request Change to Existing FISS/HIQA Logon Form for All Providers form if you have an existing RACF ID from any Medicare Contractor and are:
Adding a PTAN to an existing RACF ID, no matter the contract (JL or JH)
Note: If you have a RACF ID that was issued by a different MAC, that RACF ID can be used to access PTANs from Novitas jurisdictions as well. Please do not send in a request for a NEW RACF ID in this situation. You may send a change request with your existing RACF ID.
Removing access (i.e., former employee)
Changing User/Requestor Name
Please review Common FISS Form Errors That May Cause Your Form to be Returned to ensure the form is completed correctly.
Request status of your FISS Application here.
When requesting access to additional PTANs on your FISS DDE application, you are only required to list the PTANs you would like to add to your ID. All current PTANs linked to a DDE user ID will be maintained; it is not required to include them on any additional applications.
Additionally, DDE access can only be added for valid/active Novitas Part A PTANs. PTANs that have been termed over a year, Part B PTANs, and PTANs that are not in a Novitas contractor ID cannot be added.
Effective November 6, 2017, any FISS DDE Access Applications containing duplicate PTAN requests will be returned for corrections. Please be sure to complete accurate and complete applications to prevent delayed processing times and impacts to your billing.
Users who sign on to DDE through CDS can reset their own passwords. Please note that you can only use the automated password reset option once in a 24 hour period.