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Medicare Part [Change]
CMS Link
CMS Link

Interactive Voice Response (IVR) Hours of Operation

Eligibility and General Information are available 24 X 7

The eligibility option accesses the Centers for Medicare and Medicaid Services (CMS) HIPAA Eligibility Transaction System (HETS).

CMS posts HETS system outages on their HIPAA Eligibility Transaction System (HETS) web page.

Jurisdiction L (JL): 1-877-235-8073

The Part A Full IVR Options are available as follows:

JL Regions

Monday – Friday, ET

Saturday, ET

Delaware

6:00 am – 6:00 pm

6:00 am – 4:00 pm

District of Columbia

6:00 am – 9:00 pm

6:00 am – 4:00 pm

Maryland

6:00 am – 9:00 pm

6:00 am – 4:00 pm

New Jersey

6:00 am – 9:00 pm

6:00 am – 4:00 pm

Pennsylvania

6:00 am – 9:00 pm

6:00 am – 4:00 pm

WPS Tulsanet

6:00 am – 9:00 pm

6:00 am – 4:00 pm

Holiday/Training Closure Schedule


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Last modified:  09/26/2018