Jurisdiction L (JL) includes Pennsylvania, New Jersey, Maryland, Delaware and the District of Columbia. For Part B services, JL includes the Counties of Arlington and Fairfax in Virginia and the City of Alexandria in Virginia.
If you are a potential or existing electronic provider, vendor, billing service, or clearinghouse and have an EDI-related question, one of our EDI Analysts will be glad to help you. Call our EDI Services Help Desk for:
Electronic billing and electronic remittance advice (ERA) enrollment instructions.
American National Standards Institute (ANSI) Accredited Standards Committee (ASC) X12N claim specifications.
Interpretation of the following reports:
X12N 999 Implementation acknowledgement (Part A/B).
TA1 Interchange acknowledgement (Part A).
X12N 277CA Claims acknowledgement (Part A/B).
Note: Interpretation of the ERA is handled by the Customer Service Department by dialing 1-877-235-8073, choosing the state, and then pressing "1" or saying "claims."
Resetting the above reports as well as the ERA within 60 days of receipt.
Unlocking and resetting passwords.
Status of electronic claim submissions.
PC-ACE billing software support.
Medicare Remit Easy Print (MREP) software support.
PC-Print software support.
FISS password resets (Part A only).
The JL EDI Help Desk can be contacted by dialing 1-877-235-8073, say "Electronic Billing" or press Option 3 after initial message and contract selections.
Day |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
JL help desk hours
(Eastern Time) |
8:00 a.m. - 4:00 p.m. |
8:00 a.m. - 4:00 p.m. |
8:00 a.m. - 4:00 p.m. |
8:00 a.m. - 4:00 p.m. |
8:00 a.m. - 4:00 p.m. |
Click here for information on training and holiday closures.
Click here for information on submitting a question through email to EDI .
Novitasphere access issues.
Portal enrollment questions.
Unlocking and resetting passwords.
Novitasphere navigation questions.
Questions on identity proofing or multi-factor authentication (MFA).
The Novitasphere Portal help desk can be contacted Monday through Friday from 8:00AM-4:00PM Central Time (CT).
Error messages in software billing program.
Question on reports generated by software program (pre or post billing reports).
Questions on the use of the software.
At the time of your call please have your billing provider PTAN, NPI, and last five digits of the tax ID available, for EDI to efficiently assist with your inquiry.
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