Get instant access to the world of online Medicare transactions with Novitasphere!
Novitasphere is a FREE, secure internet portal for Part A and B customers to use to easily connect directly to Novitas Solutions. Novitasphere provides quick access to beneficiary eligibility, claim submission, claim corrections (Part B), electronic remittance advice, and many other time saving features. To learn more and enroll for Novitasphere, visit the Novitasphere Center.
To connect to Novitas Solutions via Secure File Transfer Protocol (SFTP) directly or by billing service or clearinghouse, please review the EDI Enrollment forms below.
Prior to enrolling for electronic billing, please carefully review the Technical Requirements for electronic billing and the General Tips for Completing EDI Enrollment Forms.
Reason for Return
How to Avoid A Return
Invalid signature/printed name. The Authorized Official or Delegated Official as listed on the CMS-855 is required to sign.
The Authorized Official or Delegated Official as listed on the CMS-855 is required to sign. If you are unsure who your authorized or delegated official(s) on file are, this information can be verified in the Provider Enrollment Chain and Ownership System (PECOS).
Missing/Incorrect name of provider, group or supplier
Ensure the provider name on the EDI forms matches the provider name that Novitas Solutions has on file. This is the name used when completing the CMS-855 form and enrolling with the Medicare program.
Your PTAN is assigned to you by Provider Enrollment upon completion of the CMS-855 form. Ensure the PTAN is reported in the required field. The PTAN is the same as your Provider Identification Number (PIN) that you used for billing prior to being required to report a National Provider Identifier (NPI). You may also know this as your legacy identifier or Medicare provider number.
Rendering PTAN/NPI given
EDI Enrollment is based on the group PTAN. Once the group PTAN is set up, the associated rendering PTANs are considered enrolled. It is not necessary to enroll group members.
Not a Novitas Solutions, Inc provider
Customers must be enrolled as a provider with Novitas Solutions, Inc prior to submitting your EDI Enrollment form. Please note, Novitas Solutions does not handle enrollment for all provider types. Please confirm who your correct MAC is prior to submitting your form.
Missing/Incorrect Submitter ID
Ensure the submitter ID is correct when requesting to be linked to an existing submitter ID. If unsure of the correct submitter ID, contact the billing service or clearinghouse for verification.
Note: If the billing service or clearinghouse does not have a submitter ID, they must obtain one prior to linking a provider.
If you submit claims directly, your Submitter ID was provided to you in your EDI enrollment letter. If you do not have this information, please contact an EDI Analyst to have the information resent.
Submitter ID listed is not approved to send claims for the contractor (payer) ID
Verify that the submitter ID you are requesting to link to is approved to send claims for your specific contract (payer) ID. If unsure of the correct submitter or receiver ID, contact the billing service or clearinghouse for verification.
Missing/Incorrect receiver ID
Ensure the ERA receiver ID is correct when requesting to be linked to an existing receiver ID. If unsure of the correct receiver ID, contact the billing service or clearinghouse for verification.
The Electronic Remittance Advice block was not completed with your preference for receiving your electronic remittance advice (ERA).
Effective December 4, 2017, ERA is a requirement for EDI Enrollment. Please select your preference for receiving ERA. The “Maintain existing ERA setup” option cannot be selected if you are currently receiving paper remittance.
The Maintain Existing Submitter/Receiver ID Setup block was incomplete
Review the Maintain Existing Submitter/Receiver ID Setup block and indicate if there are any submitter/receiver IDs you wish to maintain. This is a required block for existing EDI customers, and will be noted as incomplete if the form is being returned for other corrections.
Click here for information on the HTTPS CAQH CORE-Compliant Connection for EDI.
If you need assistance, please contact an EDI Analyst.