| Providers in DC, DE, MD, NJ & PA | |
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You can reach out to us electronically to contact specific areas within our company. Please refer to the table below for links, email addresses, and when you should use them.
E-mail Address or Electronic Form |
Reasons to Use |
Customer Service - General Inquiry Form |
Use this form for asking general Medicare questions only. Please do not send claim related questions, or submit any PHI. |
EDI Web Inquiry Form |
Ask questions about Novitasphere Portal (including login or password issues), Electronic Billing, Electronic Reports, Electronic Remittance Advices, 5010, 837p edits, and free billing software. |
Education Request Form |
Request education or training for your office. |
LearningCenterHelpDesk@Novitas-Solutions.com |
Email this address for support with the Novitas Medicare Learning Center, including questions about the MyCEUCertificate Gateway, webinar/symposium registration, or WebEx issues. |
medicalaffairs@guidewellsource.com |
Email this address to ask questions about clinical trials or the status of an investigational device exemption request. |
medicare-web@novitas-solutions.com |
Email this address if you encounter technical problems with our web site (such as broken links, browser crashes, visual errors, and similar bugs) or experience an issue with your email subscription. | To reach our leadership team, please refer to the Contact Listing for Novitas Solutions Leadership Team. To reach us by phone or mail, please refer to our Contact Us by Telephone - Phone Numbers or Postal Mailing Addresses for Novitas Solutions.
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