Novitasphere is available.
Novitasphere is available 24 hours a day, 7 days a week, except for routine scheduled maintenance, which occurs:
Daily from 4 - 4:30 a.m. ET
Sunday evenings from 5 - 11 p.m. ET
Wednesday evenings from 7 - 10 p.m. ET
During these times, one or more features, or the portal itself, may not be accessible.
Due to system maintenance, Novitasphere will be unavailable Saturday, December 13 from 9 – 11 a.m. ET. We apologize for any inconvenience.
On select Sunday mornings, the claim submission/ERA feature may not be accessible due to maintenance.
Due to scheduled maintenance periods, data will only be returned during the following timeframes:
JL Delaware: Monday through Friday: 6:00 a.m. to 6:00 p.m.; Saturday: 6:00 a.m. to 4:00 p.m. ET
JL DC, Maryland, New Jersey, and Pennsylvania: Monday through Friday: 6:00 a.m. to 9:00 p.m.; Saturday: 6:00 a.m. to 4:00 p.m. ET
JH Arkansas, Louisiana, and Mississippi: Monday through Friday: 6:00 a.m. to 7:00 p.m.; Saturday: 6:00 a.m. to 3:00 p.m. CT
JH Colorado, New Mexico, Oklahoma, and Texas: Monday through Friday: 6:00 a.m. to 8:00 p.m.; Saturday: 6:00 a.m. to 3:00 p.m. CT
Maintenance for the CMS IDM system may occur during off-peak hours and may affect your ability to log into Novitasphere.
Urgent Novitasphere system alerts will be posted above and will be sent via email. We encourage all users to subscribe to the electronic billing and Novitasphere portal electronic mailing lists:
For contact information, click the 'Contact Us' option in the top menu bar of our website.
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