The Centers for Medicare and Medicaid Services (CMS), through the Medicare Administrative Contractors (MACs), recently mailed letters to all Medicare Fee-For-Service providers about our work to assign new numbers (known as Medicare Beneficiary Identifiers, or MBIs) and issue new Medicare cards to all people with Medicare beginning in April 2018.
Our top priorities are to make sure:
Your Medicare patients have continuous access to care.
You have the tools and information you need for a smooth transition. Starting in June 2018, you can look up your patients’ new Medicare numbers through your Medicare Administrative Contractor’s secure web portal.
Carefully review the letter and accompanying fact sheet and find out how to prepare to accept the new number beginning in April 2018. Your letter will contain specific information for your Medicare Administrative Contractor. You can also view a sample letter and print-friendly fact sheet.
We also recently unveiled the new Medicare card design, and issued a press release with more information about the project.
The transition period began April 1, 2018, and will run through December 31, 2019. During this transition period, you may use with the HICN or MBI for transactions, such as billing, claim status, eligibility status, and interactions with our contact center.
When the transition period ends on December 31, 2019, you must use the MBI for most transactions.
The MBI Lookup tool is now available in Novitasphere, our free, secure internet portal! This is your go-to resource to obtain your patient’s MBI number.
Medicare will never call beneficiaries uninvited and ask for personal or private information to get their new Medicare Number and card. Scam artists may try to get personal information (like their current Medicare Number) by contacting them about their new card. If your Medicare patient is asked for their information, for money, or someone threatens to cancel their health benefits if they don't share their personal information, have them call 1-800-MEDICARE (1-800-633-4227).
Find identity theft resources for people with Medicare.
CMS is mailing new Medicare cards with new MBIs to people newly enrolling in Medicare. People who already have Medicare coverage will receive their cards on a flow basis.
The MBI is protected health information. Protect the MBI and only share it for Medicare-related business, just as you currently do with the Health Insurance Claim Number.
CMS is conducting a major education campaign about the new card, and you can help:
Your Medicare patients will not get new cards if their address is not correct. If the address you have on file is different than the Medicare address you get in electronic eligibility transaction responses, ask your patient to correct their address through Social Security
Display a poster
in your office.
CMS provides a system allowing you to register and order free color products available in multiple languages, or print on 8.5”x11” paper. Please note: The product ordering process is administered directly through CMS, not Novitas Solutions.