Redesigned the EDI Gateway tools.

Reformatted our Independent Clinical Laboratory specialty page to better support providers in obtaining relevant information.

Redesigned Global Surgery Calculator.

The portal enrollment form was updated to offer the Adobe digital signature option.

Introduced a new and improved Medicare Navigator program to help support providers in understanding Medicare program requirements.

Launched a Prior Authorization Code Lookup tool to help providers verify if the code is under a prior authorization program.

Enhanced efficiency and further ensured the secure handling of appeals status and duplicate decision letters by limiting requests to those obtained solely through the portal.

Created a CERT educational resources area to assist providers in understanding, navigating, and meeting CERT requirements.

MYCEUGateway was launched to improve provider satisfaction and reduce costs associated with issuance and retrieval of continuing education unit certificates (CEUs) following participation in live POE events.

The Learning Management System (LMS) was retired and replaced with direct registration for events through our WebEx communication platform without the need to register through the LMS.

The suffix field was added to the eligibility feature in Novitasphere.

Added the link to IDM to Step 1 of “IDM annual certification".

Added “Fee Schedule FAQs” to the fee schedules flyout menu to help providers find answers to fee schedule questions easier.

Added a redirect to address bookmarks for self-service tools that were moved to the cloud.

Fixed an issue in the redirect for the IVR tool, no longer making it case-sensitive.

Updated our fee schedule lookup tool to provide full descriptions of fees in place of acronyms as well as the line of business to the page title for further clarification.

Modifiers applicable to ambulatory surgical centers (ASCs) were added to our website because of feedback.