Earlier this year, Change Healthcare (CHC) experienced a cybersecurity incident that disrupted the ability to submit electronic claims for many providers. CHC coordinated with Optum and has since restored their customers’ ability to electronically bill Medicare.
To assist providers with their Medicare billing during the disruption, CMS approved a temporary Administrative Simplification Compliance Act (ASCA) approval process that offered impacted providers the ability to submit paper claims. Since the ability to bill electronically is now restored, this process is being discontinued. We are no longer accepting ASCA requests or paper claim approvals related to the CHC cybersecurity incident.
If you were approved to submit paper claims because of the CHC cybersecurity incident, effective August 1 we will no longer accept your paper claims. Impacted providers must now discontinue submitting paper claim forms.
Electronic claim submission is the fastest option to receive payments and verify your claim was properly submitted. Billing electronically will provide an improved cash flow due to our ability to release payment when a finalized claim (most, but not all, finalize in 14 days) reaches the 14-day payment floor for Health Insurance Portability and Accountability Act (HIPAA)-compliant claims which saves time and money. HIPAA-compliant paper claims are not paid until a minimum of 29 days after the claim reaches us.
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